AcuRite admits new app falls short, delays old app’s May shutdown to fix problems
AcuRite admits new app falls short, delays old app’s May shutdown to fix problems
AcuRite 承认新应用表现不佳，推迟旧版应用五月停服计划以修复问题
Smart weather-monitoring device vendor AcuRite has delayed plans to force users onto a new companion app. The transition from My AcuRite to AcuRite NOW, which AcuRite previously set for May 30, “has raised serious questions and concerns among many long-time users,” AcuRite’s VP of product development, Jeff Bovee, told Ars Technica.
智能天气监测设备供应商 AcuRite 已推迟了强制用户迁移至新配套应用的计划。AcuRite 此前定于 5 月 30 日完成从 My AcuRite 到 AcuRite NOW 的过渡，但 AcuRite 产品开发副总裁 Jeff Bovee 向 Ars Technica 表示，此举“在许多长期用户中引发了严重的质疑和担忧”。
AcuRite, whose devices include weather stations, rain gauges, and indoor thermometers, told customers that it would shut down My AcuRite at the end of May. Devices owners would have to use AcuRite NOW, an iOS and Android app launched in June 2025, to control their gadgets instead. Some long-time users lamented being forced to new software when the current software worked fine, if not better, than the new app.
AcuRite 的产品包括气象站、雨量计和室内温度计。该公司此前告知客户，将在 5 月底关闭 My AcuRite。设备所有者届时必须改用 2025 年 6 月推出的 iOS 和 Android 应用 AcuRite NOW 来控制其设备。一些长期用户抱怨称，现有的软件运行良好，甚至比新应用更好，因此被迫更换软件令他们感到不满。
When Ars first reported on AcuRite in May, AcuRite NOW lacked some features of My AcuRite, including the ability to rename multiple temperature sensors, report temperatures in non-integers, as well as an online dashboard option. Users have also highlighted problems uploading data to weather sites and a poor layout with wasted space.
当 Ars 在 5 月首次报道 AcuRite 时，AcuRite NOW 缺少 My AcuRite 的一些功能，包括重命名多个温度传感器、报告非整数温度以及在线仪表板选项。用户还指出了向天气网站上传数据时存在的问题，以及布局不佳、空间浪费等缺陷。
Speaking with Ars this week, AcuRite’s Bovee confirmed the delayed shutdown of My AcuRite. Before shuttering the app, AcuRite is trying to improve AcuRite NOW’s “account setup, device onboarding, station connectivity, data visibility, app usability, notifications, and the overall reliability of the connected experience,” he said. Bovee noted that “many customers” have pointed out AcuRite NOW’s “shortfalls compared to” My AcuRite.
在本周接受 Ars 采访时，Bovee 确认了 My AcuRite 的停服计划已被推迟。他表示，在关闭该应用之前，AcuRite 正致力于改善 AcuRite NOW 的“账户设置、设备接入、站点连接、数据可见性、应用易用性、通知功能以及连接体验的整体可靠性”。Bovee 指出，“许多客户”已经指出了 AcuRite NOW “相比于” My AcuRite 的不足之处。
Bovee previously told Ars that the transition from My AcuRite to AcuRite NOW was necessary. My AcuRite was “primarily a weather-station cloud dashboard,” and AcuRite NOW is meant to “be a broader, connected-device platform,” he said last month. The new app supports more devices, including third-party smart gadgets and Tuya’s SmartLife IoT ecosystem.
Bovee 此前曾告诉 Ars，从 My AcuRite 过渡到 AcuRite NOW 是必要的。他上个月表示，My AcuRite “主要是一个气象站云仪表板”，而 AcuRite NOW 旨在“成为一个更广泛的互联设备平台”。新应用支持更多设备，包括第三方智能小工具和涂鸦智能（Tuya）的 SmartLife 物联网生态系统。
Notably, AcuRite NOW also charges a subscription fee to share data with Weather Underground, a real-time weather service. That capability is free with My AcuRite. “For years our users lamented the lack of updates to the My AcuRite website and app, and our hands were tied on how to make those improvements and updates. With the new AcuRite NOW app, the opportunities are wide open on how we can develop and improve the product, ensuring future sustainability for our users,” Bovee said.
值得注意的是，AcuRite NOW 若要与实时天气服务 Weather Underground 共享数据，还需要收取订阅费，而这一功能在 My AcuRite 中是免费的。Bovee 表示：“多年来，我们的用户一直抱怨 My AcuRite 网站和应用缺乏更新，而我们在进行这些改进和更新方面束手无策。有了新的 AcuRite NOW 应用，我们在开发和改进产品方面有了广阔的空间，从而确保了用户未来的可持续使用。”
No new shutdown date for My AcuRite
My AcuRite 暂无新的停服日期
AcuRite hasn’t set a new date for shuttering My AcuRite. The company’s focus is on providing “a better experience,” rather than a final shutdown date, per Bovee. The executive noted, however, that “the legacy platform still needs to be retired.” “When a new shutdown date is planned, AcuRite will communicate it clearly and provide users with time to complete their transition from My AcuRite to AcuRite NOW,” Bovee said.
AcuRite 尚未为关闭 My AcuRite 设定新的日期。据 Bovee 称，公司的重点是提供“更好的体验”，而不是确定最终的停服日期。不过，这位高管指出，“旧平台仍然需要退役”。Bovee 表示：“当计划好新的停服日期时，AcuRite 会明确传达，并为用户留出时间来完成从 My AcuRite 到 AcuRite NOW 的过渡。”
Bovee was unable to provide a release date for a web-based dashboard option for AcuRite NOW but confirmed that it is in the works. “The planned web experience is intended to be part of the AcuRite NOW platform and to include new features rather than simply duplicate the legacy My AcuRite dashboard,” he said.
Bovee 无法提供 AcuRite NOW 基于网页的仪表板选项的发布日期，但确认该功能正在开发中。他说：“计划中的网页体验旨在成为 AcuRite NOW 平台的一部分，并包含新功能，而不是简单地复制旧版 My AcuRite 仪表板。”
AcuRite’s initial plan to force customers onto a new app that lacked feature parity was risky. As companies like Sonos have demonstrated, removing software functionality from customers who have invested a lot of money in a company’s products over the years is a quick way for a brand to lose customers and money and mar their reputation. By making the obvious choice of waiting until a new app is as good or better than the current app before killing the app’s predecessor, AcuRite may have dodged a bullet.
AcuRite 最初强制客户使用功能不完善的新应用的计划是冒险的。正如 Sonos 等公司所证明的那样，剥夺那些多年来在公司产品上投入大量资金的客户所享有的软件功能，是品牌流失客户、损失金钱并损害声誉的捷径。通过做出明智的选择——即在新应用达到或超过当前应用水平之前不关闭旧版应用，AcuRite 可能避免了一场危机。