KPMG pulls report on AI usage due to apparent hallucinations

毕马威（KPMG）因出现明显的“幻觉”撤回了一份关于人工智能使用的报告

Professional services firm KPMG has pulled a report titled, “Redefining excellence in the age of agentic AI,” after numerous organizations said the report’s claims about their AI usage were untrue. 专业服务公司毕马威（KPMG）撤回了一份题为《在代理人工智能时代重新定义卓越》（Redefining excellence in the age of agentic AI）的报告，此前多家机构表示，该报告中关于其人工智能使用情况的说法并不属实。

Research group GPTZero identified a number of inaccuracies in the report, which was published in October 2025. GPTZero told the FT that the inaccuracies stemmed from AI hallucinations. In other words, the professional services firm appears to have used AI to help write a report about AI. 研究机构 GPTZero 指出了这份发布于 2025 年 10 月的报告中存在多处不准确之处。GPTZero 向《金融时报》（FT）表示，这些错误源于人工智能的“幻觉”。换句话说，这家专业服务公司似乎使用了人工智能来协助撰写一份关于人工智能的报告。

UBS, the UK’s National Health Service, Swiss Federal Railways, and Transport for London all told the FT that the report’s claims about their AI usage were either untrue or misleading. 瑞银集团（UBS）、英国国家医疗服务体系（NHS）、瑞士联邦铁路公司（Swiss Federal Railways）以及伦敦交通局（Transport for London）均向《金融时报》表示，报告中关于他们使用人工智能的说法要么不属实，要么具有误导性。

A KPMG spokesperson said the firm removed the report from its websites while conducting its own investigation. “We expect all our people to follow our guidelines on the responsible use of AI, including human oversight to validate content and verify independent sources,” the spokesperson said. 毕马威的一位发言人表示，公司在进行内部调查的同时，已将该报告从其网站上撤下。该发言人称：“我们要求所有员工遵守我们关于负责任使用人工智能的准则，包括通过人工监督来验证内容并核实独立来源。”

Last month, EY withdrew a report on loyalty rewards programs that appeared to include fake footnotes and AI hallucinations. 上个月，安永（EY）也撤回了一份关于忠诚度奖励计划的报告，该报告似乎包含了虚假的脚注和人工智能生成的“幻觉”内容。