chatwoot / chatwoot

Chatwoot / Chatwoot

Chatwoot is the modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experiences. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.

Chatwoot 是一个现代化的客户支持平台，是 Intercom、Zendesk、Salesforce Service Cloud 等产品的开源替代方案。Chatwoot 旨在帮助企业提供卓越的客户支持体验。它专为扩展性和灵活性而构建，让您能够完全掌控客户数据，同时提供强大的工具来管理跨渠道的对话。

✨ Captain – AI Agent for Support Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.

✨ Captain – 支持 AI 代理利用 Chatwoot 的 AI 代理 Captain 来增强您的支持能力。Captain 有助于自动化回复、处理常见查询并减轻客服人员的工作负担，确保客户获得即时、准确的答复。有了 Captain，您的团队可以专注于处理复杂的对话，而常规问题则会自动解决。点击此处了解更多关于 Captain 的信息。

💬 Omnichannel Support Desk Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS, etc.

💬 全渠道支持中心无论客户通过何种渠道联系，Chatwoot 都能将所有客户对话集中到一个强大的收件箱中。它支持网站实时聊天、电子邮件、Facebook、Instagram、Twitter、WhatsApp、Telegram、Line、短信等。

📚 Help center portal Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.

📚 帮助中心门户通过内置的帮助中心门户发布帮助文章、常见问题解答和指南。让客户能够自助寻找答案，减少重复性查询，并让您的支持团队专注于更复杂的问题。

🗂️ Other features Collaboration & Productivity: Private Notes and @mentions for internal team discussions. Labels to organize and categorize conversations. Keyboard Shortcuts and a Command Bar for quick navigation. Canned Responses to reply faster to frequently asked questions. Auto-Assignment to route conversations based on agent availability. Multi-lingual Support to serve customers in multiple languages. Custom Views and Filters for better inbox organization. Business Hours and Auto-Responders to manage response expectations. Teams and Automation tools for scaling support workflows. Agent Capacity Management to balance workload across the team.

🗂️ 其他功能协作与生产力：用于内部团队讨论的私密笔记和 @提及功能；用于组织和分类对话的标签；用于快速导航的键盘快捷键和命令栏；用于快速回复常见问题的预设回复；基于客服人员可用性分配对话的自动分配功能；支持多语言服务；用于优化收件箱组织的自定义视图和过滤器；用于管理响应预期的营业时间和自动回复；用于扩展支持工作流的团队和自动化工具；用于平衡团队工作负载的客服容量管理。

Customer Data & Segmentation: Contact Management with profiles and interaction history. Contact Segments and Notes for targeted communication. Campaigns to proactively engage customers. Custom Attributes for storing additional customer data. Pre-Chat Forms to collect user information before starting conversations.

客户数据与细分：包含个人资料和交互历史的联系人管理；用于精准沟通的联系人细分和备注；用于主动吸引客户的营销活动；用于存储额外客户数据的自定义属性；在开始对话前收集用户信息的前置聊天表单。

Integrations: Slack Integration to manage conversations directly from Slack. Dialogflow Integration for chatbot automation. Dashboard Apps to embed internal tools within Chatwoot. Shopify Integration to view and manage customer orders right within Chatwoot. Use Google Translate to translate messages from your customers in realtime. Create and manage Linear tickets within Chatwoot.

集成：直接从 Slack 管理对话的 Slack 集成；用于聊天机器人自动化的 Dialogflow 集成；将内部工具嵌入 Chatwoot 的仪表板应用；在 Chatwoot 内直接查看和管理客户订单的 Shopify 集成；使用 Google 翻译实时翻译客户消息；在 Chatwoot 内创建和管理 Linear 工单。

Reports & Insights: Live View of ongoing conversations for real-time monitoring. Conversation, Agent, Inbox, Label, and Team Reports for operational visibility. CSAT Reports to measure customer satisfaction. Downloadable Reports for offline analysis and reporting.

报告与洞察：用于实时监控正在进行的对话的实时视图；用于运营可见性的对话、客服、收件箱、标签和团队报告；用于衡量客户满意度的 CSAT 报告；可下载用于离线分析和报告的报表。

Documentation: Detailed documentation is available at chatwoot.com/help-center.

文档：详细文档请访问 chatwoot.com/help-center。

Translation process: The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

翻译流程：Chatwoot 网页版和移动应用的翻译流程通过 Crowdin 在 https://translate.chatwoot.com 进行管理。请阅读翻译指南以了解如何为 Chatwoot 做出贡献。

Branching model: We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

分支模型：我们使用 git-flow 分支模型。基础分支是 develop。如果您正在寻找稳定版本，请使用 master 分支或标记为 v1.x.x 的标签。

Deployment: Heroku one-click deploy: Deploying Chatwoot to Heroku is a breeze. It’s as simple as clicking this button. Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables. DigitalOcean 1-Click Kubernetes deployment: Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app. Other deployment options: For other supported options, checkout our deployment page.

部署：Heroku 一键部署：将 Chatwoot 部署到 Heroku 非常简单，只需点击此按钮即可。请点击此链接了解如何设置正确的环境变量，以确保应用的所有功能正常运行。如果不设置相关的环境变量，可能会导致功能故障。DigitalOcean 一键 Kubernetes 部署：Chatwoot 现在支持作为 Kubernetes 应用一键部署到 DigitalOcean。其他部署选项：有关其他支持的选项，请查看我们的部署页面。

Security: Looking to report a vulnerability? Please refer our SECURITY.md file.

安全：想要报告漏洞？请参阅我们的 SECURITY.md 文件。

Community: If you need help or just want to hang out, come, say hi on our Discord server.

社区：如果您需要帮助或只是想交流，欢迎加入我们的 Discord 服务器打个招呼。