Salesforce to Acquire Fin (formerly Intercom) for $3.6B
Salesforce to Acquire Fin (formerly Intercom) for $3.6B
Salesforce 以 36 亿美元收购 Fin（前身为 Intercom）
Acquisition will bring Fin’s customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce’s ability to deliver autonomous agents across the enterprise. 此次收购将把 Fin 的客户代理平台引入各种规模的企业，加速价值实现，并扩展 Salesforce 在整个企业范围内提供自主代理的能力。
SAN FRANCISCO, CA — June 15, 2026 — Salesforce (NYSE: CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire Fin, formerly Intercom, an industry-leading customer agent company. Under the terms of the agreement, Salesforce will acquire Fin for approximately $3.6 billion, subject to customary purchase price adjustments. 加利福尼亚州旧金山 — 2026 年 6 月 15 日 — 全球 CRM 领导者 Salesforce (NYSE: CRM) 今日宣布，已签署最终协议，收购行业领先的客户代理公司 Fin（前身为 Intercom）。根据协议条款，Salesforce 将以约 36 亿美元的价格收购 Fin，具体金额取决于惯例的购买价格调整。
Fin’s core offering, its AI Agent, resolves complex customer queries end-to-end, across every channel, including live chat, email, WhatsApp, SMS, phone, and Slack. The AI Agent is powered by the company’s proprietary AI model, Apex, that is purpose-built for customer support and has demonstrated industry-leading resolution rates that outperform top commercially available frontier models. Fin 的核心产品——AI 代理，能够跨越包括实时聊天、电子邮件、WhatsApp、短信、电话和 Slack 在内的所有渠道，端到端地解决复杂的客户咨询。该 AI 代理采用公司专有的 AI 模型 Apex，该模型专为客户支持而构建，并已展现出优于目前市面上顶级前沿模型的行业领先解决率。
“We’re thrilled to welcome Fin to Salesforce as we enable every company to become an agentic enterprise,” said Marc Benioff, Chair and CEO, Salesforce. “Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities. Together, we’ll help companies of every size seize this opportunity — accelerating time to value with trusted agents that deliver measurable outcomes at scale.” “我们很高兴欢迎 Fin 加入 Salesforce，助力每一家公司转型为‘代理型企业’（agentic enterprise），”Salesforce 董事长兼首席执行官 Marc Benioff 表示。“Fin 带来了成熟的代理技术、对客户成功的坚定承诺，以及一支卓越的 AI 团队，这将以强大的服务代理能力补充 Agentforce。我们将共同帮助各种规模的企业抓住这一机遇，通过值得信赖的代理实现规模化的可衡量成果，从而加速价值实现。”
“This is a major win for consumers of the world,” said Eoghan McCabe, Chief Executive Officer and Co-Founder of Fin. “Our technology has defined this category and set the new standards for what great customer service looks like today. By joining forces with Salesforce, we can deploy it far and wide at a rate far faster than we could have ever achieved on our own.” “这对全球消费者来说是一次重大胜利，”Fin 首席执行官兼联合创始人 Eoghan McCabe 表示。“我们的技术定义了这一类别，并为当今卓越的客户服务树立了新标准。通过与 Salesforce 强强联手，我们能够以远超以往的速度，将这项技术广泛部署到世界各地。”
Accelerating Agentic Time-to-Value Across Customer Segments
加速各客户群体的代理价值实现
Building on the strength of Agentforce, which reached $1.2 billion in ARR in Q1 FY27, up 205% year-over-year, Fin’s packaged offerings and proprietary models will complement Agentforce’s deeply customizable platform with additional fast-to-value deployment options for service organizations. 基于 Agentforce 的强大实力（其 2027 财年第一季度年度经常性收入达到 12 亿美元，同比增长 205%），Fin 的封装产品和专有模型将补充 Agentforce 高度可定制的平台，为服务型组织提供更多快速实现价值的部署选项。
Upon close, Salesforce and Fin will give customers more ways to deploy AI agents across their customer service operations, with fast time-to-value options especially well-suited for SMB and some commercial organizations that need to launch quickly, integrate with existing systems, and deliver measurable outcomes. 交易完成后，Salesforce 和 Fin 将为客户提供更多在客户服务运营中部署 AI 代理的方式，其快速实现价值的选项特别适合那些需要快速启动、与现有系统集成并交付可衡量成果的中小企业及部分商业机构。
Together, Salesforce and Fin will support customers at every stage of AI adoption, from rapidly deployable support agents to more tailored, enterprise-scale transformations built on trusted data, security, governance, and integration. Fin’s AI agent technology will help organizations improve autonomous resolution, reduce cost-to-serve, and accelerate AI adoption across their service organizations. The AI Agent has already demonstrated strong customer outcomes, including examples of AI agents resolving on average 76% of support volume end-to-end. The acquisition will also bring a long-tenured technical AI team and an established global customer base of more than 30,000 companies to Salesforce. Salesforce 和 Fin 将共同支持客户在 AI 采用的各个阶段的需求，从快速部署的支持代理，到基于可信数据、安全、治理和集成的定制化企业级转型。Fin 的 AI 代理技术将帮助组织提高自主解决率、降低服务成本，并加速其服务部门的 AI 采用。该 AI 代理已展现出显著的客户成果，例如 AI 代理平均能端到端解决 76% 的支持请求。此次收购还将为 Salesforce 带来一支资深的 AI 技术团队以及超过 30,000 家企业的成熟全球客户群。
Transaction Details
交易详情
The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027, subject to the satisfaction of customary closing conditions, including the receipt of required regulatory clearances. Based on the expected timing of closing of the transaction, there is no anticipated change to Salesforce’s fiscal year 2027 financial guidance, previously announced on May 27, 2026. The transaction will not impact Salesforce’s capital return program. 该交易预计将于 Salesforce 2027 财年第四季度完成，具体取决于惯例成交条件的满足，包括获得必要的监管批准。基于预期的交易完成时间，Salesforce 此前于 2026 年 5 月 27 日发布的 2027 财年财务指引预计不会发生变化。此次交易不会影响 Salesforce 的资本回报计划。
Forward-Looking Statements
前瞻性声明
This press release contains forward-looking statements within the meaning of the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995 regarding the proposed acquisition of Fin by Salesforce that involve substantial risks, uncertainties and assumptions that could cause actual results to differ materially from those expressed or implied by such statements. 本新闻稿包含根据 1995 年《私人证券诉讼改革法案》安全港条款所作的关于 Salesforce 收购 Fin 的前瞻性声明。这些声明涉及重大风险、不确定性和假设，可能导致实际结果与此类声明中明示或暗示的内容存在重大差异。
Forward-looking statements in this report include, among other things, statements about the potential benefits of the proposed acquisition and its lack of impact on previously announced guidance and our capital return program, Salesforce’s plans, the financial condition, results of operations and business of Salesforce and the anticipated timing of the closing of the proposed acquisition. 本报告中的前瞻性声明包括但不限于：关于拟议收购的潜在收益、其对先前宣布的指引及资本回报计划无影响的声明、Salesforce 的计划、Salesforce 的财务状况、经营业绩和业务，以及拟议收购的预期完成时间。
Risks and uncertainties include, but are not limited to: the satisfaction of closing conditions; Salesforce’s ability to successfully integrate Fin; and potential disruptions to business relationships resulting from the announcement. Additional information is detailed in Salesforce’s latest filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Salesforce assumes no obligation to, and does not intend to, update these forward-looking statements, except as required by law. 风险和不确定性包括但不限于：成交条件的满足；Salesforce 成功整合 Fin 的能力；以及因公告而导致的业务关系潜在中断。更多信息详见 Salesforce 向美国证券交易委员会提交的最新文件，包括 10-K 表年度报告和 10-Q 表季度报告。除法律要求外，Salesforce 不承担且无意更新这些前瞻性声明。
About Salesforce
关于 Salesforce
Salesforce helps organizations of any size become agentic enterprises – integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation. Visit www.salesforce.com for more information. Salesforce 帮助各种规模的组织转型为“代理型企业”——在统一且可信的平台上整合人类、代理、应用程序和数据，从而释放前所未有的增长与创新潜力。更多信息请访问 www.salesforce.com。