Salesforce acquires AI customer service platform Fin for $3.6B
Salesforce acquires AI customer service platform Fin for $3.6B
Salesforce 以 36 亿美元收购 AI 客户服务平台 Fin
Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more.
Salesforce 周一宣布，将以 36 亿美元收购 AI 客户服务平台 Fin。Fin 前身为 Intercom，提供一种 AI 智能体，能够通过实时聊天、WhatsApp、短信、电话、Slack 等多种渠道解决客户咨询。
Salesforce says it wants to use Fin’s team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
Salesforce 表示，希望利用 Fin 的团队和技术来改进其现有的企业平台 Agentforce，该平台允许企业构建自定义 AI 智能体以实现任务自动化。
“Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities,” said Salesforce CEO Marc Benioff in a statement. “Together, we’ll help companies of every size seize this opportunity — accelerating time to value with trusted agents that deliver measurable outcomes at scale.”
Salesforce 首席执行官 Marc Benioff 在一份声明中表示：“Fin 带来了经过验证的智能体技术、对客户成功的坚定承诺，以及一支令人难以置信的 AI 团队，这将通过强大的服务智能体功能完善 Agentforce。我们将共同帮助各种规模的公司抓住这一机遇，通过可信赖的智能体加速实现价值，并大规模交付可衡量的成果。”
The transaction is expected to close in the last quarter of Salesforce’s 2027 fiscal year, which is actually slated for the first few months of 2027 because of how the company reports its financials.
该交易预计将于 Salesforce 2027 财年的最后一个季度完成。由于该公司的财务报告周期，这一时间点实际上定于 2027 年的前几个月。
“To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator,” wrote Fin co-founder and CEO Eoghan McCabe in an X post. “With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.”
“致我们的客户：在过去的几年里，我们一直在高强度地交付产品。包括最近我们推出的突破性模型 Apex，以及定义了范式的内部智能体 Operator，”Fin 联合创始人兼首席执行官 Eoghan McCabe 在 X 上发文称。“有了 Salesforce 的资源，这一进程只会加速。但实际上几乎不会有什么改变。我仍将担任首席执行官，Des 将继续负责研发，我们两人都将致力于继续引领这一领域。衷心感谢你们对我们的信任。”