Amazon fined $2.25 million for failing to help identity theft victims

亚马逊因未能协助身份盗窃受害者被罚款 225 万美元

The Federal Trade Commission fined Amazon $2.25 million to settle claims that the company failed to help customers who fell victim to identity theft, as reported earlier by Bloomberg. In its complaint, the FTC accuses Amazon of refusing to provide customers with information about purchases made with fraudulent accounts, in violation of the Fair Credit Reporting Act (FCRA).

据彭博社早前报道，美国联邦贸易委员会（FTC）对亚马逊处以 225 万美元罚款，以和解该公司未能协助身份盗窃受害者的指控。FTC 在诉状中指控亚马逊拒绝向客户提供有关欺诈账户交易的信息，此举违反了《公平信用报告法》（FCRA）。

As alleged in the filing, identity theft victims who contacted Amazon “would often enter a Kafkaesque sequence” where a support agent wouldn’t provide records related to a fraudulent account unless they could name the person who opened it.

据诉讼文件称，联系亚马逊的身份盗窃受害者“往往会陷入一种卡夫卡式的荒诞循环”：除非受害者能说出开设欺诈账户的人的名字，否则客服人员拒绝提供与该账户相关的记录。

In one instance, a victim attempted to guess the fraudulent account owner’s name over 30 times, but Amazon allegedly wouldn’t remove the victim’s credit card information from the thief’s account. The FTC claims Amazon also failed to respond to identity theft victims’ requests for records within the 30 days required by the FCRA.

在一个案例中，一名受害者尝试猜测欺诈账户所有者的名字超过 30 次，但据称亚马逊仍拒绝将受害者的信用卡信息从窃贼的账户中移除。FTC 声称，亚马逊也未能按照《公平信用报告法》的要求，在 30 天内响应身份盗窃受害者获取记录的请求。

An Amazon spokesperson tells Bloomberg that the company has “resolved this matter with the FTC” and “implemented process improvements for customers who believe they may be victims of identity theft.”

亚马逊发言人向彭博社表示，公司已“与 FTC 解决了此事”，并“为那些认为自己可能是身份盗窃受害者的客户实施了流程改进”。