Firmware update bricks Hue Bridge Pro devices; Philips gives free replacements
Firmware update bricks Hue Bridge Pro devices; Philips gives free replacements
固件更新导致 Hue Bridge Pro 设备“变砖”；飞利浦提供免费更换
A firmware update is behind recent reports that some Hue Bridge Pro smart hubs are no longer working, Ars Technica has confirmed. 据 Ars Technica 证实，近期部分 Hue Bridge Pro 智能中枢无法正常工作的故障，是由一次固件更新引起的。
In late June, there were reports of some Hue Bridge Pro devices not working properly after installing a firmware update. Philips released firmware version 2071353020 in early June, saying that it included “several small changes” to make Hue Bridge Pros work “better.” But some customers had a different experience: Their devices stopped responding and displayed a red LED. 6 月下旬，有报道称部分 Hue Bridge Pro 设备在安装固件更新后出现故障。飞利浦于 6 月初发布了固件版本 2071353020，称其包含“若干小幅改进”，旨在让 Hue Bridge Pro 运行得“更好”。但一些用户却遭遇了不同的情况：他们的设备停止响应，并亮起红色指示灯。
A Reddit user going by the name statelymachine is one of the people online who reported that the update “bricked” their device. “My Hue Bridge Pro updated a few days ago, and I immediately got the solid red light. I ordered a replacement because I didn’t feel like dealing with a support agent, but now I see what a pain it’s going to be to reset my 50+ lights to attach them to the new bridge. … I’m pissed,” they wrote. 一位名为 statelymachine 的 Reddit 用户是网上反映更新导致设备“变砖”的用户之一。他们写道：“我的 Hue Bridge Pro 几天前更新了，随后立即亮起了常亮红灯。我订购了一个替换设备，因为我不想去联系客服，但现在我意识到，要重置我 50 多个灯具并将它们连接到新桥接器上是多么麻烦……我非常生气。”
A Signify Philips Hue spokesperson confirmed to Ars that firmware 2071353020 caused the devices to break: We have identified a firmware issue affecting a limited number of Philips Hue Bridge Pro devices under a very specific software update scenario. The issue affects users who disabled automatic software updates, remained on an older software version for an extended period, and then manually installed a firmware update after the update package had been stored on the Bridge for more than 10 days. Signify Philips Hue 的发言人向 Ars 证实，固件 2071353020 确实导致了设备故障：“我们发现了一个固件问题，该问题仅在非常特定的软件更新场景下影响了少数 Philips Hue Bridge Pro 设备。受影响的用户通常禁用了自动软件更新，长期停留在旧版本，并在更新包在桥接器上存储超过 10 天后才手动安装了固件更新。”
The spokesperson said that Signify didn’t have any more information about why the problem occurred. Regarding the number of devices affected, Signify’s representative said, “Our data shows fewer than 100 Philips Hue Bridge Pro devices have been impacted.” 该发言人表示，Signify 目前没有关于问题发生原因的更多信息。关于受影响的设备数量，Signify 的代表称：“我们的数据显示，受影响的 Philips Hue Bridge Pro 设备不到 100 台。”
When asked about the update’s purpose, the spokesperson noted that Signify “regularly provides software updates that deliver improvements, security updates, and bug fixes,” without providing further detail. “We have identified the root cause and are implementing a fix to prevent additional users from being affected. As this relates to a specific technical implementation, we won’t go into further engineering detail,” Signify’s representative said. 当被问及更新的目的时，发言人指出 Signify “定期提供软件更新以带来改进、安全更新和错误修复”，但未提供更多细节。Signify 的代表表示：“我们已经确定了根本原因，并正在实施修复措施以防止更多用户受到影响。由于这涉及特定的技术实现，我们不会深入探讨工程细节。”
Philips has started rolling out an update to prevent additional devices from being bricked. Customers whose devices are already broken should contact the Philips Hue support team, the company rep said. They added: We will replace affected Philips Hue Bridge Pro devices free of charge, regardless of warranty status. 飞利浦已开始推送更新，以防止更多设备“变砖”。公司代表表示，设备已经损坏的客户应联系 Philips Hue 支持团队。他们补充道：“无论保修状态如何，我们将免费更换受影响的 Philips Hue Bridge Pro 设备。”
It’s encouraging to see a company taking responsibility for broken products and trying to compensate customers. However, affected customers must still spend time connecting their devices and inputting their settings into a new Hue Bridge Pro. This will be especially tedious for people with dozens of lights and accessories, as well as many customized scenes and automations. 看到一家公司为损坏的产品承担责任并试图补偿客户，这令人欣慰。然而，受影响的客户仍需花费时间重新连接设备，并将设置输入到新的 Hue Bridge Pro 中。对于拥有数十个灯具、配件以及大量自定义场景和自动化的用户来说，这将是一项极其繁琐的工作。
The firmware problem highlights the Hue Bridge ecosystem’s lack of backup features, as some affected parties have noted. While Hue users can migrate all their connected devices from a standard Hue Bridge to a Hue Bridge Pro, there’s no way to migrate devices from a Hue Bridge Pro to a Hue Bridge, or from a Hue Bridge to another Hue Bridge. 正如一些受影响的用户所指出的，这次固件问题凸显了 Hue Bridge 生态系统缺乏备份功能。虽然 Hue 用户可以将所有连接的设备从标准 Hue Bridge 迁移到 Hue Bridge Pro，但无法将设备从 Hue Bridge Pro 迁移到 Hue Bridge，也无法从一个 Hue Bridge 迁移到另一个 Hue Bridge。
“Kept resetting it without any luck,” Reddit user Muted-Improvement-76 said. “Went out and bought another regular bridge and had to painstakingly add all the lights again. It was a nightmare!” “一直重置，但毫无作用，”Reddit 用户 Muted-Improvement-76 说，“我只好出去买了另一个普通桥接器，不得不费力地重新添加所有灯具。这简直是一场噩梦！”