AWS Billing Glitch Hits Customers With Billion-Dollar Fees
AWS Billing Glitch Hits Customers With Billion-Dollar Fees
AWS 计费故障导致客户收到数十亿美元账单
A glitch with Amazon Web Services’ billing operation led some customers to believe they owed the world’s fifth most valuable company billions of dollars. Oops! 亚马逊云科技（AWS）的计费系统出现故障，导致一些客户误以为自己欠了这家全球市值第五大公司数十亿美元。哎呀！
Bill Radjewski, who runs CollegeFootballData.com, was one of the affected customers. This morning, he woke up to a jarring email alert from AWS: He had racked up more than $1.5 billion in usage fees, and his August 1 bill was on track to be upwards of $3 billion. 经营 CollegeFootballData.com 的 Bill Radjewski 就是受影响的客户之一。今天早上，他被一封来自 AWS 的惊人邮件提醒惊醒：他的使用费已累计超过 15 亿美元，而他 8 月 1 日的账单预计将超过 30 亿美元。
“I’ve had this account for 6+ years and in that time my monthly spend has never exceeded $0.02,” Radjewski tells WIRED in an email. He shared screenshots of his three most recent monthly AWS invoices. They each came out to $0.01. “我使用这个账户已经超过 6 年了，期间每月的支出从未超过 0.02 美元，”Radjewski 在给《连线》（WIRED）杂志的邮件中说道。他分享了最近三个月的 AWS 账单截图，每月的费用均为 0.01 美元。
Based on replies to the AWS Support account on X, Radjewski is not alone. Others have received similarly shocking quotes: $22 billion; $75 billion; $110 billion. “Blud why did you hit me with a cost of 5 million USD what did I even do,” one user wrote. “Please explain man my heart will explode.” 根据 X 平台上 AWS 支持账号下的回复来看，Radjewski 并非个例。其他人也收到了同样令人震惊的报价：220 亿美元、750 亿美元、1100 亿美元。“兄弟，你为什么给我发了 500 万美元的账单，我到底做了什么？”一位用户写道，“请解释一下，我的心脏都要炸了。”
When reached for comment, Amazon spokesperson Aisha Johnson referred WIRED to the AWS Service Health Dashboard. While it’s not clear exactly how many customers have been affected, the dashboard characterized the issue as “global.” 当被要求置评时，亚马逊发言人 Aisha Johnson 将《连线》杂志引导至 AWS 服务健康仪表板（Service Health Dashboard）。虽然目前尚不清楚具体有多少客户受到影响，但仪表板将此问题定性为“全球性”故障。
The dashboard also said that the billing console “began displaying incorrect estimated billing data” on Thursday, July 16, at 10:38 pm EDT. 仪表板还显示，计费控制台于美国东部时间 7 月 16 日周四晚上 10:38 “开始显示错误的预估计费数据”。
The company began investigating the issue about six hours later, per the dashboard, and concluded that the “root cause” of the error was “an issue with unit pricing within the estimated billing computation subsystem.” It did not specify what the issue was. 根据仪表板信息，该公司在大约六小时后开始调查此问题，并得出结论称，错误的“根本原因”是“预估计费计算子系统中的单价定价问题”。但公司并未具体说明该问题是什么。
In subsequent updates, AWS said it’s “rolling back a recent change to the billing computation subsystem” and that it was attempting to revert to its “last known good estimated bill computation.” It also said it had “paused estimated billing computations.” 在随后的更新中，AWS 表示正在“回滚近期对计费计算子系统所做的更改”，并试图恢复到“最后已知的正常预估账单计算状态”。公司还表示已“暂停了预估计费计算”。
The issue should be resolved by this weekend, and “there are no customer actions required at this time,” the company wrote. 该公司写道，该问题预计将在本周末前解决，且“目前无需客户采取任何操作”。
Ultimately, some customers have decided to post through it. 最终，一些客户决定在社交媒体上调侃此事。
One Reddit user posted a screenshot of their current “cost and usage overview” to the AWS subreddit, which showed that they had incurred $7.1 trillion in service fees since July 1—more than twice Amazon’s market cap. 一位 Reddit 用户在 AWS 子版块发布了其当前“成本与使用概览”的截图，显示自 7 月 1 日以来，他们产生的服务费高达 7.1 万亿美元——这超过了亚马逊市值两倍多。