Airbnb says AI is helping it ship features faster as it tests a new search function
Airbnb says AI is helping it ship features faster as it tests a new search function
Airbnb 表示 AI 正在助力其加速功能发布，并正测试全新搜索功能
Airbnb might be taking slow steps to roll out AI features to its consumer-facing interface, but the company is rapidly adopting the tech to build product. Earlier this year, the company said AI is writing 60% of its code. In its latest earnings call, co-founder and CEO Brian Chesky said AI is helping Airbnb create features at a rapid rate.
尽管 Airbnb 在向消费者界面推出 AI 功能方面步伐缓慢，但该公司在产品开发层面正迅速采用这项技术。今年早些时候，该公司曾表示其 60% 的代码由 AI 编写。在最新的财报电话会议上，联合创始人兼首席执行官 Brian Chesky 表示，AI 正在帮助 Airbnb 以极快的速度开发功能。
Chesky said that because of AI, the company has reduced time from conceptualization to finally shipping features by 60%. “Today, we’re building, testing, and iterating faster than we could just a year ago. Across some of our key initiatives, we’ve reduced the time from concept to launch by as much as 60%. And compared to the same six months last year, we’ve increased the number of features and improvements we shipped this year by nearly 80%,” he said during the company’s second-quarter earnings call.
Chesky 表示，得益于 AI，公司从概念构思到最终发布功能的周期缩短了 60%。他在公司第二季度财报电话会议上说道：“今天，我们构建、测试和迭代的速度比一年前快得多。在一些关键项目中，我们将从概念到发布的时间缩短了多达 60%。与去年同期相比，我们今年发布的功能和改进数量增加了近 80%。”
He pointed out that AI has helped the company in areas like search, sign-up, checkout, and payments. Airbnb has also released features designed to help hosts with things like quicker onboarding flow.
他指出，AI 已在搜索、注册、结账和支付等领域为公司提供了帮助。Airbnb 还发布了一些旨在帮助房东的功能，例如更快捷的入驻流程。
Airbnb’s adoption of consumer-facing AI features has been slower, and mostly isolated to features like review summaries and listing highlights. Until now, Chesky has maintained that just adopting a chatbot-like interface won’t work for travel use cases. Instead, the company has focused on developing an AI for search, discovery, and support.
Airbnb 在面向消费者的 AI 功能应用上较为谨慎，主要局限于评论摘要和房源亮点等功能。此前，Chesky 一直坚持认为，单纯采用类似聊天机器人的界面并不适用于旅游场景。相反，公司专注于开发用于搜索、发现和支持的 AI。
Chesky said during the earnings call that the company will finally start testing AI search. Even with the new test, Airbnb doesn’t want to impose AI search on customers who are used to the current search and filter feature on the app. To accommodate that, Airbnb is adding a toggle that lets users switch to AI search, where they can type in natural language to get results, which would be in a visual format.
Chesky 在财报电话会议上表示，公司终于要开始测试 AI 搜索了。即便有了这项新测试，Airbnb 也不希望强迫那些习惯了现有搜索和筛选功能的客户使用 AI 搜索。为了兼顾这一点，Airbnb 增加了一个切换开关，允许用户切换到 AI 搜索模式，通过输入自然语言获取视觉化呈现的搜索结果。
“The titles [in the answer] could actually be AI-generated and they can be conversational as if you’re reading a chatbot, but more visual. Then you get to the product description page and the highlights are AI generated in real-time and personalized to you,” Chesky said.
Chesky 说：“（答案中的）标题实际上可以是 AI 生成的，它们可以像聊天机器人一样具有对话感，但视觉效果更强。当你进入产品详情页时，其中的亮点也是实时生成的，并针对你个人进行了个性化定制。”
On the back end, customer support is one area where Airbnb has heavily deployed AI. The company launched its AI-powered bot in North America in 2025, and this year, it has expanded it to more than 50 languages with plans to make it available for voice calls later this year. The company said that nearly 45% of the customer issues that start with its AI agent are completed without any human intervention. Because of this, the company’s support cost per booking is down 16% year-over-year.
在后端，客户支持是 Airbnb 大力部署 AI 的领域之一。该公司于 2025 年在北美推出了 AI 驱动的机器人，今年已将其扩展到 50 多种语言，并计划在今年晚些时候支持语音通话。公司表示，近 45% 由 AI 客服处理的客户问题无需人工干预即可解决。因此，公司每笔预订的客户支持成本同比下降了 16%。
Airbnb posted positive results for the quarter ended in June with revenue up 17% year-over-year to $3.6 billion and adjusted EBITDA jumping 21% to $1.3 billion.
Airbnb 公布了截至 6 月份季度的积极业绩，营收同比增长 17% 至 36 亿美元，调整后 EBITDA 增长 21% 至 13 亿美元。