Grubhub’s $24M FTC settlement is finally reaching diners and drivers
Grubhub’s $24M FTC settlement is finally reaching diners and drivers
Grubhub 2400 万美元的 FTC 和解金终于开始发放给用户和司机
Well over half a million Grubhub drivers and customers are set to receive a share of $23.8 million following allegations that the food delivery company misled workers about their potential earnings and engaged in other deceptive practices. 超过 50 万名 Grubhub 司机和用户即将获得总计 2380 万美元赔偿金中的一部分。此前，这家外卖公司被指控误导员工对其潜在收入的预期，并存在其他欺诈行为。
The Federal Trade Commission (FTC) announced on Wednesday that it’s distributing the money to 640,038 consumers, with most recipients receiving a check in the mail. Some will receive their payments through PayPal. 美国联邦贸易委员会（FTC）周三宣布，正在向 640,038 名消费者发放这笔款项，大多数收款人将通过邮寄支票的方式收到赔偿，部分用户则会通过 PayPal 收到款项。
The payouts stem from a lawsuit the FTC and Illinois attorney general filed against Grubhub in December 2024. The complaint accused the company of a range of unlawful practices, including making misleading claims about how much drivers could earn, restricting customers’ access to their accounts and money, and listing restaurants on its platform without their permission. 这些赔偿源于 FTC 和伊利诺伊州总检察长于 2024 年 12 月对 Grubhub 提起的诉讼。诉状指控该公司存在一系列非法行为，包括对司机的潜在收入做出误导性宣传、限制客户访问其账户和资金，以及未经许可将餐厅列入其平台。
Another allegation involved Grubhub’s restaurant listings. According to the complaint, the company had as many as 325,000 restaurants on its platform that were not affiliated with Grubhub. The FTC alleged that Grubhub used those listings to make its platform appear larger. The complaint also alleged that Grubhub sometimes refused to remove restaurants after they asked to be taken off the platform. Instead, the company allegedly tried to convince some of those businesses to enter into paid partnerships. 另一项指控涉及 Grubhub 的餐厅列表。诉状称，该公司平台上有多达 32.5 万家餐厅并未与 Grubhub 建立合作关系。FTC 指控 Grubhub 利用这些列表来虚增平台规模。诉状还称，有时在餐厅要求下架后，Grubhub 仍拒绝删除相关信息，反而试图说服其中一些商家建立付费合作关系。
The settlement required Grubhub to change how it operates in several areas. For instance, the company must be more accurate when advertising potential driver earnings, give customers a way to challenge account restrictions that leave them unable to access their accounts or funds, and obtain a restaurant’s consent before listing it on the platform. 根据和解协议，Grubhub 必须在多个运营领域做出整改。例如，该公司在宣传司机潜在收入时必须更加准确；必须为客户提供申诉渠道，以解决因账户受限而无法访问账户或资金的问题；在将餐厅列入平台前，必须获得餐厅的同意。
Today’s announcement puts renewed attention on Grubhub’s treatment of its drivers and diners and the company’s broader business practices. Notably, it comes just one month after a federal judge granted final approval of another settlement worth nearly $25 million and involving approximately 60,000 Grubhub delivery drivers in California. 今天的公告再次引发了人们对 Grubhub 如何对待司机和用户，以及该公司更广泛商业行为的关注。值得注意的是，就在一个月前，一位联邦法官刚刚批准了另一项价值近 2500 万美元的和解协议，涉及加利福尼亚州约 6 万名 Grubhub 外卖司机。
Grubhub also isn’t the only delivery company to face scrutiny. In the past, DoorDash has faced criticism and legal challenges over driver compensation, while Uber Eats has dealt with allegations involving customer charges and its relationships with restaurants. Grubhub 并非唯一面临审查的外卖公司。此前，DoorDash 因司机薪酬问题面临批评和法律挑战，而 Uber Eats 也曾因客户收费问题及其与餐厅的关系而受到指控。