Cats and dogs are missing meals after a popular smart feeder went down

一款热门智能喂食器发生故障，导致猫狗无法按时进食

Petlibro says it’s working to resolve a ‘service issue’ that’s causing its smart feeders not to dispense food on schedule. Petlibro 表示，公司正在努力解决一个“服务故障”，该故障导致其智能喂食器无法按计划投放食物。

A Petlibro outage is preventing its smart pet feeders and other devices from performing scheduled tasks, like dispensing food. The outage began on Tuesday, with users across Reddit reporting that their smart feeders, litter boxes, and water fountains have gone offline. Petlibro 的服务中断导致其智能宠物喂食器及其他设备无法执行定时任务（如投放食物）。此次故障始于周二，Reddit 上的用户纷纷反馈，他们的智能喂食器、猫砂盆和饮水机均已离线。

Though Petlibro maintains that “existing settings and schedules stored locally on your device will continue to operate as programmed,” many users say that’s not the case. Instead, some users report that Petlibro’s RFID and Granary food dispensers are missing scheduled feedings due to the outage — a major problem for pet owners currently away from home. 尽管 Petlibro 坚称“存储在设备本地的现有设置和计划将继续按程序运行”，但许多用户表示事实并非如此。相反，一些用户报告称，由于此次故障，Petlibro 的 RFID 和 Granary 系列喂食器错过了定时喂食——这对目前不在家的宠物主人来说是一个严重的问题。

Some users say they’ve had issues with Petlibro’s Dockstream smart fountains and Luma litter boxes as well, while the app also isn’t working for some. 一些用户表示，他们使用的 Petlibro Dockstream 智能饮水机和 Luma 猫砂盆也出现了问题，同时部分用户的应用程序也无法正常使用。

“We are currently experiencing a service issue affecting some Petlibro app functions,” Petlibro said on Tuesday. “Our team is actively restoring service, validating stability, and bringing functionality back in stages.” Petlibro 在周二表示：“我们目前正经历一个影响部分 Petlibro 应用功能的服务故障。我们的团队正在积极恢复服务、验证稳定性，并分阶段恢复各项功能。”

In an update on Wednesday at 2:30PM ET, Petlibro said that “much of our service is restored as we continue to bring the app back into full operation.” Some users say their devices have started working again, but others are still having issues reconnecting them to the Petlibro app. 在周三美东时间下午 2:30 的更新中，Petlibro 表示：“随着我们继续推动应用程序全面恢复运行，大部分服务已经恢复。”一些用户称他们的设备已恢复正常，但仍有部分用户在将设备重新连接至 Petlibro 应用时遇到困难。

The Verge reached out to Petlibro with a request for more information but didn’t immediately hear back. The Verge 已联系 Petlibro 请求获取更多信息，但尚未收到回复。