Feedly attributes weeklong slowdown to bug, not its AI pivot
Feedly attributes weeklong slowdown to bug, not its AI pivot
Feedly 将长达一周的运行缓慢归咎于漏洞，而非其 AI 转型
Bad news for those who get their updates through RSS feeds: Feedly, the largest stand-alone RSS reader worldwide, has experienced technical issues for over a week, and paying users are upset that the web app has been “unusably slow.” Some users have also reported that the company has ignored their support requests. Uh-oh.
对于那些通过 RSS 订阅获取更新的用户来说，这可不是个好消息：全球最大的独立 RSS 阅读器 Feedly 已经出现了超过一周的技术故障，付费用户对网页版应用“慢到无法使用”感到非常不满。一些用户还反映，公司无视了他们的技术支持请求。情况不妙。
Feedly, the heir to the market ceded by Google when it closed Google Reader in 2013, is today among the most successful RSS newsreaders globally with 15 million users, according to its website. That makes it larger than competitive products like the web-based Inoreader as well as various desktop apps like NetNewsWire, Reeder, and others. And yet, the app is experiencing a number of ongoing issues that are affecting users and paying subscribers alike.
Feedly 是谷歌在 2013 年关闭 Google Reader 后所留下的市场份额的继承者。据其官网显示，Feedly 目前是全球最成功的 RSS 阅读器之一，拥有 1500 万用户。这使其规模超过了基于网页的 Inoreader 以及 NetNewsWire、Reeder 等各类桌面端应用。然而，该应用目前正面临一系列持续存在的问题，影响了普通用户和付费订阅者。
The most critical problem is a significant slowdown on its web app, which has made browsing feeds quickly and efficiently very frustrating. Users on Reddit reported the app running “extremely” slow, making it “unusably.” Further, users said that the company’s iOS app, including on iOS 27 beta, has not been working, and the classic version of Feedly’s mobile app (preferred by a small subset of customers) was shut down without warning weeks ago.
最严重的问题是网页版应用运行速度大幅下降，导致用户无法快速高效地浏览订阅源，体验非常糟糕。Reddit 上的用户反映应用运行“极其”缓慢，导致“无法使用”。此外，用户还表示该公司的 iOS 应用（包括在 iOS 27 测试版上）无法正常工作，而 Feedly 移动端的经典版本（一小部分用户偏爱该版本）也在几周前毫无预警地被关闭了。
As most consumers now keep up with news through dedicated apps, like Apple News by browsing the web and sources like Google News, and through posts on social media, the market for RSS readers has always been relatively small. However, Feedly has been working to shift its focus to AI, offering businesses a way to track emerging threats and keep up with tailored intelligence through its app. With the latest issues, it begs the question as to whether Feedly is still focused on its core RSS customers amid its pivot to AI, which is the product the company now advertises via its homepage.
由于大多数消费者现在通过 Apple News 等专用应用、浏览网页、Google News 等来源以及社交媒体帖子来获取新闻，RSS 阅读器的市场一直相对较小。然而，Feedly 一直致力于将重心转向人工智能，为企业提供通过其应用追踪新兴威胁并获取定制化情报的途径。随着近期问题的出现，人们不禁要问：在向 AI 转型（这也是公司目前在主页上主推的产品）的过程中，Feedly 是否还关注其核心的 RSS 用户群体？
TechCrunch reached out to Feedly for an update on these issues, given that multiple customers on Reddit said their requests for technical support had been ignored. In response, Feedly CEO Edwin Khodabakchian reassured TechCrunch that RSS was still a focus. “Despite the pivot to cyber threat intelligence, fixing the basic RSS functionality is still a priority because our CTI community uses the news-reading capability,” he said. “Our goal has been to maintain the Feedly News Reader as fast and streamlined as possible.”
鉴于 Reddit 上多名用户反映其技术支持请求被无视，TechCrunch 联系了 Feedly 以获取这些问题的最新进展。对此，Feedly 首席执行官 Edwin Khodabakchian 向 TechCrunch 保证，RSS 仍然是他们的工作重点。他表示：“尽管我们转向了网络威胁情报（CTI），但修复基础的 RSS 功能仍然是重中之重，因为我们的 CTI 社区也在使用新闻阅读功能。我们的目标始终是保持 Feedly 新闻阅读器的快速和精简。”
In addition, the CEO said the company was aware of the issues with its web app, which were attributed to a bug, and said the front-end team had been testing a fix. Currently, the team believes the issue was related to using “Mark as Read” on accounts with a lot of folders, and a fix for that was released Friday. The company is still confirming whether this has resolved the problem for all users.
此外，这位 CEO 表示公司已经意识到网页版应用存在的问题，并将其归咎于一个漏洞，前端团队一直在测试修复方案。目前，团队认为该问题与拥有大量文件夹的账户使用“标记为已读”功能有关，针对此问题的修复程序已于周五发布。公司仍在确认这是否已为所有用户解决了问题。
Khodabakchian also confirmed that the Feedly Classic app was “retired two weeks ago because it “no longer met some iOS and Android requirements,” though it had been removed from the App Store long before that. At the time, the app had only a few hundred active users, he noted. The team did not notify those existing users before its final shutdown.
Khodabakchian 还证实，Feedly 经典版应用“在两周前退役”，原因是它“不再满足某些 iOS 和 Android 的要求”，尽管该应用在此之前很久就已经从 App Store 下架了。他指出，当时该应用仅有几百名活跃用户。团队在最终关闭该应用前并未通知这些现有用户。
In addition, Khodabakchian said he was not aware of the iOS app issues, which prevent the app from loading, but said Feedly would investigate. He also promised it would be fixed quickly, noting that the company still actively invests in its main iOS and Android app. After publication, the issue was added to status.feedly.com so other users would be aware that this is a known problem being researched.
此外，Khodabakchian 表示他并不了解导致 iOS 应用无法加载的问题，但承诺 Feedly 会进行调查。他还保证会尽快修复，并指出公司仍在积极投入资源维护其主要的 iOS 和 Android 应用。文章发布后，该问题已被添加到 status.feedly.com，以便其他用户了解这是一个正在研究中的已知问题。