Framework says it’s addressing a BIOS update that bricked some of its older laptops
Framework says it’s addressing a BIOS update that bricked some of its older laptops
Framework 表示正在处理导致部分旧款笔记本电脑“变砖”的 BIOS 更新问题
Some Framework Laptop 13 owners with last-gen AMD chips have reported that a recent BIOS update is bricking their laptops on both Windows and Linux. The BIOS update causing this issue is version 3.20 for Ryzen 7040-series mainboards, released back in July and still available on Framework’s site at the time of this writing. Upon running the update, some users reported their laptops getting stuck on the update screen.
部分搭载上一代 AMD 芯片的 Framework Laptop 13 用户反映，最近的一次 BIOS 更新导致他们的笔记本电脑在 Windows 和 Linux 系统下均出现“变砖”现象。导致该问题的 BIOS 更新版本为 Ryzen 7040 系列主板的 3.20 版本，该版本于 7 月发布，截至本文撰写时仍可在 Framework 官网下载。用户在运行更新后，部分笔记本电脑会卡在更新界面。
While some users on Framework’s community forums reported that the company was sending them replacement mainboards under the one-year warranty, several with out-of-warranty boards said they were told they’d have to buy new ones. A few were able to take matters into their own hands with external BIOS programming equipment.
虽然 Framework 社区论坛上的一些用户表示，公司在一年保修期内为他们更换了主板，但几位保修期外的用户称，他们被告知必须自费购买新主板。少数用户则通过外部 BIOS 编程设备自行解决了问题。
When The Verge reached out to Framework for comment, founder Nirav Patel shared this statement: “We’ve received reports of a small percentage of Framework Laptop 13 7040 Series BIOS updates resulting in non-bootable boards and are investigating the root cause of the issue. In the meantime, in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable.”
当《The Verge》联系 Framework 寻求置评时，创始人 Nirav Patel 发表了以下声明：“我们收到报告称，小部分 Framework Laptop 13 7040 系列的 BIOS 更新导致主板无法启动，我们正在调查问题的根本原因。在此期间，除了更换保修期内的主板外，对于我们能确认是由稳定版 BIOS 更新导致主板无法启动的情况，我们也将破例提供保修期外的更换服务。”
“In parallel to this, we’re introducing ‘Crisis Recovery Mode’ BIOS functionality to enable a path for failed updates to be directly recoverable. Our latest Framework Desktop BIOS release includes this functionality, and we are actively bringing it to Framework Laptop 12, 13, and 16 in our upcoming BIOS release cycles for each.”
“与此同时，我们正在引入‘紧急恢复模式’（Crisis Recovery Mode）BIOS 功能，为更新失败提供直接恢复的途径。我们最新的 Framework Desktop BIOS 版本已经包含了此功能，我们正积极将其引入到 Framework Laptop 12、13 和 16 的后续 BIOS 更新周期中。”
The Verge asked Framework what percentage of Laptop 13s were affected, and if there’s a timeline for the Crisis Recovery Mode coming to future BIOS updates. Framework’s external PR rep Jim Redner reiterated it is a “small percentage” and added, “They are targeting releasing that functionality before the end of year for each product line.”
《The Verge》询问了 Framework 受影响的 Laptop 13 比例，以及“紧急恢复模式”何时会出现在未来的 BIOS 更新中。Framework 的外部公关代表 Jim Redner 重申这只是“小部分”，并补充道：“他们的目标是在今年年底前为每个产品线发布该功能。”