Get your Windows license refund

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Get your Windows license refund / 获取您的 Windows 许可证退款

Get your Windows license refund now! We all know the joy of acquiring a new laptop and the excitement of exploring its features and functionalities. However, the vast majority of laptops are only sold with a specific proprietary operating system: Microsoft Windows. The vendors do not remove the Windows license, and you must pay the entire price, even if you do not want to use this system. This is unfair and we want to change it! Consumers should be able to buy laptops without any specific operating system, and should not have to pay the license price if they don’t want to. Request your refund now!

立即获取您的 Windows 许可证退款！我们都知道购买新笔记本电脑的喜悦，以及探索其功能时的兴奋感。然而，绝大多数笔记本电脑在销售时都预装了特定的专有操作系统：Microsoft Windows。供应商不会移除 Windows 许可证，即使您不想使用该系统，也必须支付全额费用。这很不公平，我们希望改变现状！消费者应该能够购买不带特定操作系统的笔记本电脑，如果不想要，就不应该支付许可证费用。现在就申请退款吧！

Demands / 诉求

You should not have to pay for software you don’t want. Devices like laptops and smartphones are general purpose computers so, they should be neutral in relation to the software they run. Manufacturers and vendors should not have the right to impose specific operating systems on you. When you request a refund, the process should be easy, quick and straightforward. Here’s what we demand:

您不应该为您不想要的软件付费。笔记本电脑和智能手机等设备是通用计算机，因此它们在运行的软件方面应该是中立的。制造商和供应商无权强加特定的操作系统给您。当您申请退款时，流程应该是简单、快捷且直接的。以下是我们的诉求：

  • Do not restrict users to specific software. Device manufacturers and vendors should not impose an operating system or software on consumers, and should not force them to pay for software that they don’t want. Laptops and smartphones are general purpose computers, so consumers should be able to run the software they want on their devices.

  • 不要将用户限制在特定软件上。 设备制造商和供应商不应向消费者强加操作系统或软件，也不应强迫他们为不想要的软件付费。笔记本电脑和智能手机是通用计算机，因此消费者应该能够在他们的设备上运行他们想要的软件。

  • Transparent pricing. Consumers should have the right to decline pre-installed software, including the operating system, but still be able to buy the laptop without it.

  • 透明定价。 消费者应该有权拒绝预装软件（包括操作系统），并能够购买不含这些软件的笔记本电脑。

  • Hassle-free refunds. Manufacturers and vendors should clearly publish the steps for requesting and obtaining a refund on their websites. The process should be simple, easy and accessible to any consumer. No one should go through unnecessary or complicated procedures i.e. sending the entire computer to a service centre just to remove unwanted software.

  • 无忧退款。 制造商和供应商应在其网站上明确公布申请和获得退款的步骤。流程应简单、易于操作且对任何消费者都可及。没有人应该经历不必要或复杂的程序，例如仅仅为了移除不需要的软件而将整台电脑寄往服务中心。

Take action! How to request your license refund / 采取行动！如何申请许可证退款

  1. Start up the PC and take pictures: Take pictures of the screen of the clauses of the contract where the reimbursement is indicated or make a video by scrolling through the whole contract (maybe useful later). If possible, do not format/erase yet your computer storage.

  2. 启动电脑并拍照： 拍摄屏幕上显示退款条款的合同页面，或者录制一段滚动浏览整个合同的视频（以后可能会有用）。如果可能，请暂时不要格式化/擦除您的电脑存储空间。

  3. Contact the manufacturer’s customer service: Contact the manufacturer by telephone or, better still, chat/email, and keep the relevant correspondence. For the telephone, note the date, time and with whom you spoke. For chat, copy/paste what was written.

  4. 联系制造商客服： 通过电话或（最好是）在线聊天/电子邮件联系制造商，并保留相关通信记录。如果是电话沟通，请记录日期、时间和通话对象。如果是聊天，请复制/粘贴聊天内容。

  5. If they respond negatively… Problem Not Solved: fill-in the Refund Form and send it to the manufacturer.

  6. 如果他们拒绝…… 问题未解决：填写退款表格并发送给制造商。

  7. Report your experience: If you are in Italy, report your experience to the Antitrust AGCM: Send report to the Antitrust or go directly to the form. The more reports that come in, the more the Antitrust will be prompted to take action! Feel free to share your case with us as well!

  8. 报告您的经历： 如果您在意大利，请向反垄断机构 AGCM 报告您的经历：发送报告给反垄断机构或直接前往表格页面。收到的报告越多，反垄断机构就越有动力采取行动！也欢迎随时与我们分享您的案例！

Manufacturers / 制造商

Not all manufacturers and vendors are equal. Some react differently and treat consumers better. We have a lot of experience in requesting refunds, and keep track of those who respect your right to choose—and those who don’t. Below we provide reports on manufacturers concerning their licenses and refund policies to help you in getting your money back.

并非所有制造商和供应商都一样。有些反应不同，对待消费者也更好。我们在申请退款方面有很多经验，并记录了哪些公司尊重您的选择权，哪些不尊重。以下我们提供了关于制造商许可证和退款政策的报告，以帮助您拿回您的钱。

  • HP: HP does not have a reimbursement procedure for Windows. Several contact attempts were made by different customers, and were always ignored by HP.

  • 惠普 (HP)： 惠普没有 Windows 退款程序。多位客户曾多次尝试联系，但始终被惠普无视。

  • Lenovo: Lenovo has a reimbursement procedure for Windows. The PC must be shipped to a Lenovo assistance centre.

  • 联想 (Lenovo)： 联想有 Windows 退款程序。电脑必须寄往联想服务中心。

  • Asus: Asus has a reimbursement procedure for Windows. No need to ship the PC to Asus. Asus’s reimbursement procedure is not published on their website. Asus gives a reimbursement between 9 and 65 euros, depending on the Windows version. Send an e-mail to info@asus.it indicating the PC serial number and your bank details, within 30 days of purchase and without accepting the EULA when you first turn on the machine.

  • 华硕 (Asus)： 华硕有 Windows 退款程序。无需将电脑寄给华硕。华硕的退款程序未在其网站上公布。华硕根据 Windows 版本提供 9 到 65 欧元的退款。请在购买后 30 天内发送电子邮件至 info@asus.it，注明电脑序列号和您的银行账户信息，且在首次开机时不要接受 EULA（最终用户许可协议）。

  • Dell: Dell does not have a reimbursement procedure for Windows. Dell’s terms and conditions, in Article 7.3, explicitly states that in the event of non-approval of the operating system licence, the computer must be returned.

  • 戴尔 (Dell)： 戴尔没有 Windows 退款程序。戴尔的条款与条件第 7.3 条明确规定，如果不同意操作系统许可，则必须退回电脑。

  • Acer: Acer has a reimbursement procedure for Windows. The PC must be shipped to an Acer assistance centre. Forms to be filled in and submitted can be found on the Acer website.

  • 宏碁 (Acer)： 宏碁有 Windows 退款程序。电脑必须寄往宏碁服务中心。需要填写并提交的表格可以在宏碁网站上找到。

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