Amazon’s AI assistant can now spot fake emails from the company

亚马逊的 AI 助手现在可以识别冒充该公司的虚假邮件

Amazon is trying to combat impersonation scams with a new feature that allows you to use its AI assistant to determine whether an email, text message, or phone call actually came from the company. With the update, you can ask Alexa for Shopping about a message you received, and it will use AI to compare it “against a record of every message Amazon has sent,” while also analyzing its contents, formatting, and the sender.

亚马逊正试图通过一项新功能来打击冒充诈骗，该功能允许用户利用其 AI 助手来判断电子邮件、短信或电话是否确实来自该公司。通过此次更新，你可以向“Alexa for Shopping”询问你收到的信息，它将利用 AI 将其“与亚马逊发送过的每一条信息记录进行比对”，同时分析其内容、格式和发送者。

As noted by Amazon, the assistant will only confirm that a message is real if it’s “completely certain.” An example shared by Amazon shows a customer asking, “Did Amazon just text me an OTP from 98626? Message came around 4:50pm.” Alexa for Shopping responds by confirming that Amazon actually did send the message, saying, “This was a genuine One Time Password from Amazon.”

正如亚马逊所指出的，只有在“完全确定”的情况下，该助手才会确认信息是真实的。亚马逊分享的一个例子显示，一位顾客问道：“亚马逊刚才发短信给我一个来自 98626 的一次性密码（OTP）吗？信息是在下午 4:50 左右收到的。”Alexa for Shopping 回应并确认亚马逊确实发送了该信息，称：“这是来自亚马逊的真实一次性密码。”

If Alexa for Shopping determines a message isn’t from Amazon, it will instruct customers to check their orders in the app and contact Amazon’s support team directly. The company launched a similar feature earlier this year that lets you forward suspicious messages to “verify@amazon.com” to check if they’re real.

如果 Alexa for Shopping 判断某条信息并非来自亚马逊，它会指示顾客在应用程序中查看订单，并直接联系亚马逊的支持团队。该公司今年早些时候推出了一项类似的功能，允许用户将可疑信息转发至“verify@amazon.com”以核实其真伪。

This isn’t the only recent update Amazon has launched for Alexa for Shopping, as it added an “Update Me When” feature that can now help you track new product releases as well.

这并不是亚马逊近期为 Alexa for Shopping 推出的唯一更新，它还增加了一项“Update Me When”（当……时通知我）功能，现在可以帮助你追踪新产品的发布。