Owners mourn spoiled food after firmware update bricks Samsung smart fridges
Owners mourn spoiled food after firmware update bricks Samsung smart fridges
三星智能冰箱固件更新变“砖”，用户痛失冷藏食物
Some Samsung smart fridges stopped working on Tuesday due to a firmware update. Korean outlets were the first to report the problems, which affect Samsung’s Bespoke AI line of fridges. Star News Korea, per a Google-provided translation, said that most of the affected devices were four-door fridges from 2024 or later. 周二，部分三星智能冰箱因固件更新而停止工作。韩国媒体率先报道了这一问题，受影响的是三星 Bespoke AI 系列冰箱。据韩国《星报》（Star News Korea）报道，大多数受影响的设备为 2024 年及以后生产的四门冰箱。
Affected fridges “suddenly lost power and stopped functioning immediately after” trying to issue a firmware update through SmartThings, Samsung’s smart home platform, per Star News Korea. The SmartThings app then showed the devices as offline. Some users said that their fridge’s internal display was stuck showing the message “Checking SmartThings app during update.” 据《星报》报道，受影响的冰箱在尝试通过三星智能家居平台 SmartThings 进行固件更新后，“突然断电并立即停止工作”。随后，SmartThings 应用程序显示这些设备处于离线状态。一些用户表示，冰箱的内置显示屏卡在了“更新期间正在检查 SmartThings 应用程序”的界面上。
There are numerous reports on Samsung’s Korean community forum detailing the problem. Some users claim that they have owned their affected fridge for just a year or less. “[T]he refrigeration and refrigeration functions themselves did not work normally, so all the food in the refrigerator had to be disposed of,” one user wrote, per a translation. 三星韩国社区论坛上有大量关于此问题的详细报告。一些用户称，他们购买受影响的冰箱仅一年或更短时间。一位用户在翻译后的帖子中写道：“冰箱本身的冷藏和冷冻功能无法正常工作，导致冰箱里的所有食物都不得不被丢弃。”
Samsung responded to Ars Technica’s request for comment, saying: The issue has been limited to Korea, with no impact identified to overseas markets. It occurred September 22nd afternoon due to an error during Samsung’s internal testing related to a refrigerator software update. Samsung immediately suspended the testing upon receiving reports of the issue. Samsung has activated an emergency response protocol, and its service centers are taking immediate action to address this issue. 三星在回应 Ars Technica 的置评请求时表示：该问题仅限于韩国，海外市场未受影响。问题发生于 9 月 22 日下午，起因是三星在进行冰箱软件更新的内部测试时出现了错误。三星在收到相关报告后立即暂停了测试。目前，三星已启动紧急响应协议，其服务中心正在采取紧急措施解决此问题。
Samsung didn’t respond to Ars’ questions about what it will do to prevent this from happening in the future or how many units are affected. SBS Korea reported that customers have filed hundreds of cases. The complaints seem to originate only from Korea, where the problem has been made worse because it’s happening during a major Korean holiday, Chuseok, which celebrates the autumn harvest and starts Thursday. 三星并未回应 Ars 关于未来将采取何种措施防止此类事件再次发生，以及受影响设备具体数量的问题。据韩国 SBS 电视台报道，客户已提交了数百起投诉。这些投诉似乎仅来自韩国，而由于正值韩国重要节日——秋夕（中秋节，周四开始），这一问题的影响被进一步放大。
“Customers only trusted Samsung Electronics and made an official update, but it is so absurd and embarrassing that they can’t even use refrigeration and refrigeration functions before the Chuseok,” a forum user wrote, per a Google-provided translation. 一位论坛用户在翻译后的帖子中写道：“客户出于对三星电子的信任进行了官方更新，但令人荒谬和尴尬的是，在秋夕节前夕，他们甚至连冰箱的冷藏和冷冻功能都无法使用。”
Some Samsung forum users said support agents initially told them that there are limited technicians and executives available, and a repair person might not be available until October. “The customers who bought Samsung refrigerators have had their holidays completely ruined, while those Samsung employees are just having a good time at home,” a Samsung forum member wrote. 一些三星论坛用户表示，客服人员起初告诉他们，由于技术人员和管理人员有限，维修人员可能要到十月份才能上门。一位三星论坛成员写道：“购买三星冰箱的客户假期彻底被毁了，而那些三星员工却在家里享受假期。”
Samsung is aiming to have some fridges fixed by September 24, ZDNET Korea reported. Today, a Samsung representative posted a response to user complaints on the forum, saying, per a Google translation: Yesterday (9/22), an error occurred during the testing process for a Samsung refrigerator software update[.] Abnormal symptoms have been observed in the refrigerator power and screen of some customers. We are currently taking emergency measures as a top priority through Samsung Electronics Service Centers. If you have confirmed this symptom, please contact the Samsung Electronics Service Center … . We will do our best to ensure that our customers do not suffer any losses during the Chuseok holiday period. 据韩国 ZDNET 报道，三星的目标是在 9 月 24 日前修复部分冰箱。今天，三星代表在论坛上发布了对用户投诉的回应，翻译如下：昨天（9/22），三星冰箱软件更新的测试过程中出现了错误。部分客户的冰箱电源和屏幕出现了异常症状。我们目前正通过三星电子服务中心将采取紧急措施作为首要任务。如果您确认出现了此症状，请联系三星电子服务中心……我们将尽最大努力确保客户在秋夕假期期间不会遭受任何损失。
“Never update your Samsung refrigerator!” Out of frustration with having a broken fridge ahead of the food-centric holiday, one member of Samsung’s forum users declared, “Never update your Samsung refrigerator!” “永远不要更新你的三星冰箱！”由于在以饮食为主的节日到来前冰箱坏掉，一位三星论坛用户愤怒地宣称：“永远不要更新你的三星冰箱！”
The obvious alternative, of course, is to avoid fridges that get updates altogether. Dumb fridges can suddenly break too, but that usually doesn’t happen if that fridge’s hardware components are all working properly and if it’s just a year or two old. While most of the complaints this week center on rotten food, an abruptly broken fridge can cause other serious problems, like ruining medication. As other poorly issued smart home gadget updates have proven, extraneous technology can spoil a simple product. 当然，显而易见的替代方案是完全避免使用需要更新的冰箱。虽然“笨”冰箱也可能突然损坏，但如果硬件组件工作正常且仅使用一两年，这种情况通常不会发生。虽然本周的大多数投诉都集中在食物腐烂上，但冰箱突然损坏还可能导致其他严重问题，例如导致药物失效。正如其他糟糕的智能家居设备更新所证明的那样，多余的技术反而会毁掉一个简单的产品。