Amazon’s delivery driver smart glasses will reportedly take photos ‘almost constantly’
Amazon’s delivery driver smart glasses will reportedly take photos ‘almost constantly’
据报道，亚马逊配送员佩戴的智能眼镜将“几乎持续”拍摄照片
Amazon deliveries could soon come with a new catch: the delivery driver’s smart glasses will be snapping photos of anything they see while they’re in use, including people and private property. Bloomberg reports that the glasses could take “several thousand captures in a single driver’s typical shift,” which Amazon plans to upload to its AI Wellspring platform. When asked if customers will be able to opt-out of this, Amazon’s Viraj Chatterjee told Bloomberg, “We haven’t thought about that.”
亚马逊的配送服务很快就会带来一个新的问题：配送员佩戴的智能眼镜在工作期间会拍摄所见的一切，包括路人和私人财产。据彭博社报道，这些眼镜在配送员一个典型的工作班次中可能会拍摄“数千张照片”，亚马逊计划将这些照片上传到其 AI Wellspring 平台。当被问及客户是否可以选择退出时，亚马逊的 Viraj Chatterjee 对彭博社表示：“我们还没考虑过这个问题。”
Chatterjee claimed Amazon’s only using the data from the glasses to “enhance the delivery process,” adding, “The intent has never been stuff like surveillance.” The impact of surveillance tech won’t be new to Amazon’s delivery drivers, who have had AI cameras watching in their vehicles and complained about it failing to register secured seat belts, or forcing them to pull over to take a sip of coffee, or having footage from the cameras leaked online.
Chatterjee 声称，亚马逊使用这些眼镜数据仅仅是为了“优化配送流程”，并补充道：“我们的初衷从来都不是为了监控。”对于亚马逊的配送员来说，监控技术的影响并不陌生，他们的车内早已安装了 AI 摄像头。配送员们曾抱怨这些摄像头无法识别已系好的安全带、强迫他们停车喝咖啡，甚至还发生过摄像头拍摄的画面被泄露到网上的情况。
Chatterjee also told Bloomberg that Amazon’s systems will blur any people and license plates in the images before they’re passed along for human review. Bloomberg says Amazon confirmed that “images from the smart glasses could be obtained with a warrant,” but wouldn’t specify how long it plans to store the images for. There reportedly won’t be a way for customers to see any images Amazon has of them or their property, or ask Amazon to delete those photos.
Chatterjee 还告诉彭博社，亚马逊的系统会在图像进入人工审核环节前，对其中的人物和车牌进行模糊处理。彭博社称，亚马逊确认“执法部门可以通过搜查令获取智能眼镜拍摄的图像”，但并未说明计划将这些图像存储多久。据报道，客户将无法查看亚马逊所拥有的关于他们或其财产的图像，也无法要求亚马逊删除这些照片。
The photos from the glasses will reportedly be of a similar quality to the quick pictures delivery drivers snap when they drop off a package. Amazon says it’s planning to put 20,000 more pairs of the glasses in the field by the end of 2027, and drivers wearing them in a pilot program have already made over 275,000 deliveries.
据报道，这些眼镜拍摄的照片质量与配送员在送达包裹时随手拍摄的照片相当。亚马逊表示，计划在 2027 年底前再投入 2 万副此类眼镜，而在试点项目中，佩戴这些眼镜的配送员已经完成了超过 27.5 万次配送。