NYC’s “Click to Cancel” rule is now in effect

自 2026 年 10 月 1 日起，您可以针对那些让取消订阅变得困难的企业提出投诉。

As of October 1, 2026, you can file a complaint against businesses that make it hard to cancel subscriptions.

在我们的城市，我们划定了一条明确的界限：如果可以通过点击注册，那么也必须能够通过点击取消。

In our city, we’re drawing a clear line: if you can sign up with a click, you must be able to cancel with one.

• 市长 Zohran Mamdani

• Mayor Zohran Mamdani

企业往往强迫客户经历令人困惑且耗时的障碍，才能取消不需要的订阅。这项全国首创的市政法规保护消费者免受此类订阅陷阱的侵害。

Too often, businesses force their customers through confusing, time-consuming hurdles to cancel unwanted subscriptions. This first-in-the-nation municipal rule protects consumers from such subscription traps.

消费者和工人保护局 (DCWP) 将执行此项规定，该规定已最终确定，并将于 2026 年 10 月 1 日生效。违反该规定的企业将承担民事处罚，起罚金额为 525 美元，并可能需要向消费者退款。

The Department of Consumer and Worker Protection (DCWP) will enforce this rule, which has been finalized and will take effect on October 1, 2026. Businesses that violate the rule would be liable for civil penalties, starting at $525, and may be liable for refunding the consumer.

“一键取消”规则意味着：

The “Click to Cancel” rule means:

如果您遇到以下任何情况，请提交投诉：

If you’ve experienced any of the following, submit a complaint:

下载投诉表：

Download the complaint form:

您可以将填好的表格和相关文件（收据、合同等）的副本邮寄至：

You can mail the completed form and copies of related documents (receipts, contracts, etc) to:

纽约市消费者和工人保护局 消费者服务部 42 Broadway New York, NY 10004

NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway New York, NY 10004

或者，您可以将您的投诉和文件传真至 (212) 487-4482。

Or, you can fax your complaint and documents to (212) 487-4482.