Airbnb Hosts Are Furious They Can No Longer Make Guests Do Their Chores

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Airbnb hosts are melting down over a new policy banning them from making guests complete tasks that “would typically be performed by a cleaner,” like “stripping the bed, taking trash offsite, or washing and putting away dishes.”

Airbnb 的房东们正因一项新政策而陷入崩溃，该政策禁止他们要求房客完成“通常由清洁工完成”的任务，例如“拆掉床单、将垃圾带到场外，或清洗并收好餐具”。

The change, which applies to all bookings made on or after November 20, quickly sparked outrage after it was announced in an email to Airbnb hosts on Wednesday. Many began fuming online about losing the right to make their guests clean up after themselves.

这项适用于 11 月 20 日及之后所有预订的变更，在周三通过电子邮件通知房东后迅速引发了愤怒。许多人在网上抱怨失去了要求房客自行清理卫生的权利。

“As hosts, we have a responsibility to protect our investments, our homes, and, in many cases, our personal living spaces,” one person wrote in Airbnb’s official forum for hosts. “The problem is that Airbnb increasingly expects hosts to accept the risks while limiting our ability to protect ourselves.”

“作为房东，我们有责任保护我们的投资、我们的家，在许多情况下，还有我们的个人生活空间，”一位用户在 Airbnb 的官方房东论坛上写道。“问题在于，Airbnb 越来越期望房东承担风险，同时又限制了我们保护自己的能力。”

“Airbnb is like an abusive partner,” wrote one user on the Reddit community r/airbnb_hosts. “I’m alive long enough to recognize how truthful those few words are,” another person replied. “Until and unless I see substantive changes, I’m finally out.”

“Airbnb 就像一个虐待成性的伴侣，”Reddit 社区 r/airbnb_hosts 的一位用户写道。“我活得够久，足以认清这句话有多么真实，”另一人回复道。“除非我看到实质性的改变，否则我彻底退出了。”

A different self-described host declared that going forward, the kitchens in their rentals will be “stripped down to only bare essentials.”

另一位自称是房东的人宣称，未来他们出租房源里的厨房将“精简到只剩下最基本的必需品”。

Many guests, meanwhile, are celebrating. For years, travelers have complained about having to pay hefty cleaning fees as part of their Airbnb bookings, only to be required to complete a list of chores before checking out.

与此同时，许多房客对此表示庆祝。多年来，旅客们一直抱怨在预订 Airbnb 时必须支付高昂的清洁费，却还要在退房前完成一长串的家务活。

“The guest experience has become total ass,” one person said in a subreddit for Airbnb hosts. “Clean dishes and run in the dishwasher. Strip the beds, put all linen in the laundry room. Take out all garbage, put in garbage can, take to the curb. Honestly, knock it off.”

“房客体验简直烂透了，”一位用户在 Airbnb 房东的子版块中说道。“洗碗并运行洗碗机。拆掉床单，把所有布草放进洗衣房。倒掉所有垃圾，放进垃圾桶，还要搬到路边。老实说，别再这样了。”

Airbnb noted in its Wednesday announcement that hosts can’t get around the new policy by listing cleaning tasks in the “Requests” section of their listings instead. Airbnb spokesperson Simon Letouze tells WIRED that hosts can still make “reasonable” requests, such as asking guests to put dirty dishes in the sink.

Airbnb 在周三的公告中指出，房东不能通过将清洁任务列在房源的“要求”部分来规避新政策。Airbnb 发言人 Simon Letouze 告诉《连线》杂志，房东仍然可以提出“合理”的要求，例如要求房客将脏碗碟放入水槽。

Other examples Airbnb cites includes asking guests to take short showers in areas with drought-related water restrictions, or telling them to place trash in bear-proof containers.

Airbnb 引用的其他例子包括：在有干旱相关用水限制的地区要求房客缩短淋浴时间，或者告知他们将垃圾放入防熊容器中。

In a Facebook group for Airbnb hosts, one person posted what they claimed was a screenshot of their failed attempt to edit their property’s “Requests” section. They tried to ask guests to wash and air-dry dishes, put dirty towels in the laundry room, and take trash to a dumpster at an RV park they could find using a map on the refrigerator.

在一个 Airbnb 房东的 Facebook 群组中，有人发布了一张截图，声称是他们试图编辑房源“要求”部分失败的记录。他们试图要求房客清洗并晾干餐具、将脏毛巾放入洗衣房，并将垃圾带到房车营地的垃圾箱，该营地可以通过冰箱上的地图找到。

But they realized they couldn’t hit save. Airbnb’s interface had underlined and highlighted the requests in red and displayed a pop-up that read “Guests shouldn’t be asked to do this task.”

但他们发现无法保存。Airbnb 的界面用红色下划线标出了这些要求，并弹出一个窗口，显示“不应要求房客执行此任务”。

Hosts also can’t circumvent the new policy by giving guests a printed list of rules and asking them to sign it when they check in. On November 20, Airbnb is also banning hosts from requiring guests to sign separate contracts, with limited exceptions for local legal requirements, longer stays, or accessing “an optional amenity” like a “golf cart rental.”

房东也不能通过向房客提供打印的规则清单并要求他们在入住时签字来规避新政策。11 月 20 日起，Airbnb 还禁止房东要求房客签署单独的合同，仅在当地法律要求、长期住宿或使用“可选设施”（如“高尔夫球车租赁”）等有限情况下除外。

If one of these situations applies, hosts have to mention it in the dedicated section of their listing. Airbnb adds that it “doesn’t help enforce the terms of these contracts.” Hosts who violate either policy, Airbnb warns, may receive warnings, or in severe situations, have their listings removed, or be banned from the platform entirely.

如果适用上述情况，房东必须在房源的专门部分中说明。Airbnb 补充说，它“不协助执行这些合同条款”。Airbnb 警告称，违反任一政策的房东可能会收到警告，在严重情况下，其房源可能会被下架，或被彻底封禁。

In a Facebook group for Airbnb hosts, one person posted a letter they claimed to have sent to company executives, demanding the ability to set their own “common-sense expectations” for guests. They encouraged others to send their own versions. Another asked if they should raise their prices, while a third called for hosts to organize a platform-wide strike.

在一个 Airbnb 房东的 Facebook 群组中，有人发布了一封声称已发送给公司高管的信，要求有权为房客设定自己的“常识性期望”。他们鼓励其他人发送自己的版本。另一个人询问是否应该涨价，第三个人则呼吁房东组织一场全平台的罢工。

“Even if we all unlist our properties for just a day or two, we can send a powerful message,” they wrote. “Airbnb built its empire on OUR properties. It’s time we reminded them who actually holds the power.”

“即使我们所有人只下架房源一两天，也能发出强有力的信号，”他们写道。“Airbnb 是建立在我们的房产之上的。是时候提醒他们谁才是真正掌握权力的人了。”

Some hosts haven’t given up on finding a way to ignore or get around the changes. On Reddit, one person said they would simply move their rules to other sections of their listing, like “Guest Access.”

一些房东并没有放弃寻找忽视或规避这些变化的方法。在 Reddit 上，有人表示他们会简单地将规则移到房源的其他部分，例如“房客使用权限”。

(Airbnb did not immediately respond to WIRED’s inquiry about whether this would work.) Another person said they would give the guests a “house manual,” require the guest to read it, and provide a “codeword” as proof. (Several pointed out that this is not only unenforceable, but against current Airbnb policy.)

（Airbnb 没有立即回应《连线》杂志关于此举是否有效的询问。）另一个人说他们会给房客一本“房屋手册”，要求房客阅读并提供一个“暗号”作为证明。（几个人指出，这不仅无法执行，而且违反了 Airbnb 目前的政策。）

“First sentence of my requests section will now state ‘Here are my house rules!’” another person said, though it’s unclear whether Airbnb’s interface will allow this. They named “not smoking” as an example of one of their house rules, but Airbnb has said it enforces host-imposed smoking bans.

“我的要求部分的第一句话现在将写上‘这是我的房屋守则！’”另一个人说，尽管尚不清楚 Airbnb 的界面是否允许这样做。他们以“禁止吸烟”作为房屋守则的一个例子，但 Airbnb 表示它会执行房东设定的禁烟令。

Unwanted smoking and other serious scenarios—like letting dirty dishes become “health hazards,” leaving “permanent stains on sheets,” and creating “mountains of rotting garbage”—were invoked by several hosts. But these policy adjustments, seemingly, will not change how any of these things are treated.

不受欢迎的吸烟和其他严重情况——例如让脏碗碟变成“健康隐患”、在床单上留下“永久性污渍”以及制造“堆积如山的腐烂垃圾”——被几位房东提及。但这些政策调整似乎不会改变对这些问题的处理方式。

Airbnb already has its own ground rules that all guests must agree to. The general credo is to “treat your host’s home like your own,” which translates to things like putting trash in the trash can, and not leaving moldy dishes.

Airbnb 已经有所有房客必须同意的基本准则。总的原则是“像对待自己的家一样对待房东的家”，这意味着诸如将垃圾放入垃圾桶、不留下发霉的餐具等行为。

If a host finds anything was damaged or went missing during a stay, guests are expected to pay a “reasonable” amount to repair or replace it. Hosts are also protected through the platform’s protection program, AirCover, which will reimburse up to $3 million for certain property damage caused by guests, including furniture, cars, and other belongings.

如果房东发现住宿期间有任何物品损坏或丢失，房客需支付“合理”的维修或更换费用。房东还受到平台保护计划 AirCover 的保护，该计划将为房客造成的某些财产损失（包括家具、汽车和其他物品）提供最高 300 万美元的赔偿。

Additional cleaning costs, such as performing “smoke odor removal” or handling “pet accidents” are also covered by AirCover. Airbnb notes that the cleaning fees hosts are allowed to set are only meant to cover standard guest turnover tasks like laundry and vacuuming. Hosts can’t “charge guest fees for failing to perform specific

额外的清洁费用，例如进行“烟味清除”或处理“宠物事故”，也由 AirCover 承保。Airbnb 指出，房东获准收取的清洁费仅用于支付标准的房客周转任务，如洗衣和吸尘。房东不能“因房客未执行特定任务而收取费用”。