Airbnb is working on an AI travel agent

Airbnb 正在开发一款人工智能旅行代理。

The travel company is planning an “AI-native” trip-planning experience that’s set to roll out next year.

这家旅游公司正在规划一种定于明年推出的“人工智能原生”旅行规划体验。

Airbnb plans to roll out an AI agent in the first half of 2027 that will help users plan and book travel, the company said in its Q3 2026 earnings shareholder letter released today.

Airbnb 在今天发布的 2026 年第三季度财报股东信中表示，计划在 2027 年上半年推出一款人工智能代理，帮助用户规划和预订行程。

“Today’s AI agents are good at simple, routine tasks, like making a restaurant reservation or scheduling an appointment,” Airbnb said. “But planning a trip on Airbnb is different.” The company argued that its experience matching hosts and guests, its current role in being part of reservations already, and a “new interface” built “specifically for travel” gives it an edge.

Airbnb 表示：“当今的人工智能代理擅长处理简单的日常任务，例如预订餐厅或安排预约。但在 Airbnb 上规划旅行则有所不同。”该公司认为，其在匹配房东与房客方面的经验、目前在预订流程中扮演的角色，以及专门为旅行构建的“新界面”，使其具备了优势。

Here’s how Airbnb says that new interface will work: We don’t think a traditional chatbot is the right way to plan a trip. We’re developing a custom-designed, AI-native experience that builds the interface around your question. Rather than a chat window, our agent draws on a library of hundreds of thousands of travel-specific interface elements—maps, photos, comparisons, calendars, itineraries—and composes them in real time to match what you’re looking for. Our agent will help guests explore options, make decisions with the people they’re traveling with, and take action directly in Airbnb.

Airbnb 这样描述新界面的工作方式：我们认为传统的聊天机器人并不是规划旅行的正确方式。我们正在开发一种定制设计的、人工智能原生的体验，围绕您的问题构建界面。我们的代理不会使用聊天窗口，而是调用包含数十万个特定于旅行的界面元素库（如地图、照片、对比、日历、行程），并实时组合它们以匹配您的需求。我们的代理将帮助房客探索选项，与同行者共同决策，并直接在 Airbnb 上采取行动。

Airbnb co-founder and CEO Brian Chesky has said before that the company plans to launch an agent in 2027, telling the Skift Global Forum that it would have an interface that’s “much richer than a chatbot.”

Airbnb 联合创始人兼首席执行官 Brian Chesky 此前曾表示，公司计划在 2027 年推出该代理，并在 Skift 全球论坛上称其界面将“比聊天机器人丰富得多”。

In its shareholder letter, Airbnb also said that AI is “the best thing to ever happen to Airbnb” and has changed how it develops products and operates.

在股东信中，Airbnb 还表示，人工智能是“Airbnb 历史上发生过的最好的事情”，并已经改变了其产品开发和运营的方式。